Payments & Pricing (1-20)
What payment methods are available?
We accept credit cards, bank transfers, and online payments. But at the moment you will be unable to pay online by website. You have to pay 25% before arriving in Sri Lanka to our CEO, Kumiko Kouchi. Other 75% must be paid just upon arrival at Colombo Airport.
Can I pay by credit card?
Yes, all major credit cards are accepted.
Is bank transfer available?
Yes, payment can be made via bank transfer.
When is the payment deadline?
Payment is due at the time of booking or as specified in your confirmation.
Can I pay in installments?
Yes, installment payment options are available for certain tours.
When does the cancellation fee apply?
Cancellation fees apply from 7 days before the departure date, depending on the tour.
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Can I get a discount coupon ?
Yes, coupons must be applied at the time of booking.
What is included in the price?
Price includes accommodation, transport, and specified meals unless otherwise noted.
Are there additional fees?
Optional activities, personal expenses, and tips may incur additional fees.
Are there child or infant rates?
Yes, discounted rates are available for children under 12 and infants under 2. More details on the website.
Are student discounts available?
Some tours offer student discounts. Valid ID is required.
Are senior discounts available?
Yes, discounts for seniors 60+ are available on selected tours.
Is there a fee for changes after payment?
Yes, changes may incur a handling fee depending on timing.
Will I receive a payment confirmation?
Yes, a confirmation receipt will be sent via email.
Is travel insurance included?
No.No.
Are there extra fees on-site?
Optional excursions, tips, and personal expenses may incur additional costs.
What if I need a refund in an emergency?
Emergency refund requests are handled case by case. Documentation may be required.
Are prices affected by exchange rates?
No.
What if I change my plan?
Any price difference will be calculated based on the new plan.
Travel Plans & Details (21–60)
How long is the tour?
Most tours last between 30 minutes to 4 hours.
Are meals included?
Two meals are included (Breakfast and Dinner).
What is the accommodation level?
Accommodation ranges from 4-star hotels to 5-star hotels and luxury resorts, depending on the package.
Can I have free time during the tour?
Yes, tours usually include scheduled free time for shopping or personal activities.
Is a tour guide included?
Yes, a native language speaking guide is provided for most tours.
Where is the meeting point?
The meeting point is specified in your confirmation email.
What transportation is provided?
Transportation may include cars, buses, vans, or boats as specified in the itinerary.
Can the itinerary be changed?
Minor changes may be made due to weather or other conditions. Major changes require your consent.
Are there seasonal changes in the plan?
Yes, some tours may vary depending on the season or local events.
Can I join special events?
Optional events can be added for an extra fee.
Can I choose my hotel room type?
Yes, subject to availability.
Is there a limit on room occupancy?
Most rooms accommodate 2–4 people.
Are there dietary restrictions during the tour?
Please inform us in advance of any dietary requirements.
Are there clothing requirements?
Comfortable clothing and shoes are recommended. Some religious sites require modest attire.
Is the tour wheelchair accessible?
Some tours are accessible. Please confirm in advance.
Can I bring pets on the tour?
Only service animals are generally allowed.
Is photography allowed during the tour?
Yes, except in restricted areas or private properties.
Are there luggage restrictions?
Luggage should fit in the transport provided. Check the itinerary for details.
Are additional on-site options available?
Yes, optional activities may be available at extra cost.
Are there night tours available?
Yes, some destinations offer evening or night tours.
What is the emergency contact?
Emergency contact details are provided in your confirmation email.
What should I do if I have a problem on-site?
Contact your tour guide or our local support number immediately.
Is insurance included?
Basic travel insurance is included in some packages. Optional coverage is available.
Is medical support available?
Guides carry first aid kits emergency hospital access is available if needed.
Is language support available?
English-speaking guides are available. Other languages may be arranged upon request.
What happens if I lose my luggage?
Report to the guide and local authorities. Assistance will be provided.
Is pick-up/drop-off service available?
Most tours include transport from designated points.
Is Wi-Fi or internet available?
Wi-Fi availability varies; All hotels have wifi.
Is a local guide included?
Yes, for most tours.
Are additional options available on-site?
No.
What if I get injured during the tour?
First aid will be provided and emergency services contacted if necessary.
Is hospital information available?
Yes, guides can direct you to nearby hospitals.
What if I get lost?
Contact the guide or local authorities immediately.
What if I experience theft or loss?
Report to the guide and local police. Assistance will be provided. Also, our Sri Lankan manager is a Lawyer.
Is nighttime support available?
Emergency contact is available 24/7.
Can you arrange emergency return trips?
Yes, emergency arrangements can be made at additional cost.
How can I contact support during travel?
Phone, email, or through your tour guide.
Can I exchange currency on-site?
Currency exchange is available at banks and authorized exchange offices.
Will I receive safety information beforehand?
Yes, important safety tips are provided in advance.
Is there compensation for travel issues?
Compensation depends on circumstances and company policy.
Support During Travel (61–80)
Do I need a passport?
Yes, a valid passport is required for international travel.
Do I need a visa?
On Arrival visa. Also no fee for visa. Visa is free.
Any recommended souvenirs?
Local markets and specialty shops offer popular souvenirs.
What is the weather like?
Weather varies by destination and season; check in advance.
What currency is used locally?
Sri Lankan Rupee.
Is tipping customary?
Tips are appreciated but not always required.
Are there clothing guidelines?
Modest clothing may be required at religious sites.
Can I bring pets?
Only service animals are generally allowed.
Can I select my airplane seat?
Seat selection depends on the airline policy.
Is there a travel preparation checklist?
Yes, a checklist is provided before departure.
Do I need vaccinations?
No; But check in advance.
Are there cultural or etiquette tips?
Yes, guides provide cultural advice and etiquette rules.
What transportation is available locally?
Public transport, taxis, and tour vehicles are available.
Is airport pick-up included?
All tours include airport pick-up and drop-off.
Can I use a local SIM card or Wi-Fi?
Yes, SIM cards and Wi-Fi are available; guides can advise.
Is international travel insurance recommended?
Yes, optional travel insurance is recommended.
Where are local medical facilities?
Guides provide information on nearby hospitals and clinics.
Emergency contact for the embassy?
Embassy contact information is included in your itinerary.
What are recommended sightseeing spots?
Guides provide suggestions for popular attractions.
Are there local holidays or events to know about?
Yes, cultural holidays and events are included in your travel guide.
Other / Useful Information (81–100)
Do I need a passport?
Yes, a valid passport is required for international travel.
Do I need a visa?
On Arrival visa. Also no fee for visa. Visa is free.
Any recommended souvenirs?
Local markets and specialty shops offer popular souvenirs.
What is the weather like?
Weather varies by destination and season; check in advance.
What currency is used locally?
Sri Lankan Rupee.
Is tipping customary?
Tips are appreciated but not always required.
Are there clothing guidelines?
Modest clothing may be required at religious sites.
Can I bring pets?
Only service animals are generally allowed.
Can I select my airplane seat?
Seat selection depends on the airline policy.
Is there a travel preparation checklist?
Yes, a checklist is provided before departure.
Do I need vaccinations?
No; But check in advance.
Are there cultural or etiquette tips?
Yes, guides provide cultural advice and etiquette rules.
What transportation is available locally?
Public transport, taxis, and tour vehicles are available.
Is airport pick-up included?
All tours include airport pick-up and drop-off.
Can I use a local SIM card or Wi-Fi?
Yes, SIM cards and Wi-Fi are available; guides can advise.
Is international travel insurance recommended?
Yes, optional travel insurance is recommended.
Where are local medical facilities?
Guides provide information on nearby hospitals and clinics.
Emergency contact for the embassy?
Embassy contact information is included in your itinerary.
What are recommended sightseeing spots?
Guides provide suggestions for popular attractions.
Are there local holidays or events to know about?
Yes, cultural holidays and events are included in your travel guide.
